Privacy Policy
Last Updated: August 11, 2026
R&R Health (“R&R Health,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or use the online features and services available through our website.
By using this website, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us as well as certain information automatically collected when you interact with our website.
Information You Provide to Us
Depending on how you interact with R&R Health, you may provide information that includes:
- First and last name
- Email address
- Telephone number
- Information submitted through contact or inquiry forms
- Insurance information provided for benefits verification
- Information concerning treatment or services you are seeking
- Information contained in messages or other communications you send to us
- Communication and SMS preferences
- Any other information you voluntarily provide
Please be mindful when submitting sensitive health information through general website forms. Information collected as part of your treatment or healthcare relationship with R&R Health may be subject to additional protections under applicable federal and state healthcare privacy laws.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, pixels, and similar technologies.
This information may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Referring website or source
- Pages visited
- Links clicked
- Date and time of visits
- Approximate geographic location
- Website interactions and usage information
We may use this information to understand how visitors interact with our website, maintain website functionality, improve user experience, measure website performance, and protect the security of our website.
How We Use Your Information
R&R Health may use information collected through the website to:
- Respond to questions and inquiries
- Provide information about our treatment programs and services
- Assist individuals seeking treatment for themselves or loved ones
- Facilitate the admissions process
- Verify insurance benefits when requested
- Schedule consultations, assessments, or other services
- Communicate with you regarding your inquiry or requested services
- Provide appointment reminders or other service-related communications
- Operate, maintain, and improve our website
- Understand website traffic and visitor behavior
- Protect against fraud, misuse, or security threats
- Meet legal and regulatory requirements
- Enforce our policies and agreements
Protected Health Information
Certain information you provide to R&R Health in connection with receiving healthcare services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable healthcare privacy laws.
When information constitutes PHI, our use and disclosure of that information is governed by applicable law and our Notice of Privacy Practices rather than solely by this Website Privacy Policy.
Nothing in this Privacy Policy is intended to limit the privacy rights provided to patients under HIPAA or other applicable federal or state laws.
Cookies and Similar Technologies
R&R Health may use cookies and similar technologies to operate the website and understand how visitors use it.
Cookies are small data files stored on your device. They may be used to:
- Remember website preferences
- Maintain website functionality
- Analyze website traffic and performance
- Understand how visitors navigate the website
- Measure the effectiveness of marketing and outreach efforts
- Improve website content and user experience
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
Analytics and Third-Party Technologies
We may use third-party service providers to assist with website analytics, hosting, communications, advertising measurement, security, and other website operations.
These providers may collect information about your device or website activity through cookies and similar technologies according to their own privacy practices.
We encourage users to review the privacy policies of third-party services they interact with.
How We May Share Information
R&R Health may disclose information when reasonably necessary to operate our website and provide requested services.
Information may be disclosed to:
- Vendors and service providers that support our website and operations
- Technology, hosting, analytics, communications, and security providers
- Insurance companies or benefits administrators when you request insurance verification
- Healthcare professionals and organizations when permitted or required by applicable law
- Government agencies, regulators, law enforcement, or other parties when required by law
- Professional advisers such as attorneys, auditors, or consultants when necessary
- Other parties when you provide authorization or direct us to share information
We may also disclose information when necessary to protect the rights, safety, property, or security of R&R Health, our patients, website visitors, or others.
SMS and Text Communications
If you provide your telephone number and consent to receive text messages from R&R Health at any time, we may send communications related to services you have requested, including appointment reminders and other service-related notifications.
Message frequency may vary, and message and data rates may apply.
You may opt out of text communications at any time by replying STOP. You may reply HELP for assistance.
Consent to receive text messages is not a condition of receiving treatment or purchasing services.
Mobile information and text-message consent will not be sold or shared with third parties for their own marketing or promotional purposes, except as necessary to provide the communications you requested or as otherwise permitted by law.
Email Communications
If you provide your email address, we may use it to respond to inquiries and communicate with you about requested services.
Where required by law, promotional email communications will provide a method for opting out of future marketing messages. You may continue to receive administrative or service-related communications when appropriate.
Data Security
R&R Health uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic communication, or internet transmission can be guaranteed to be completely secure. You should use appropriate caution when submitting information online.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal or regulatory obligations, resolve disputes, maintain appropriate business records, and protect our legal rights.
Healthcare records may be subject to separate retention requirements under applicable law.
Third-Party Websites
Our website may contain links to websites operated by third parties.
R&R Health does not control these third-party websites and is not responsible for their content, security, or privacy practices. Visiting a third-party website is subject to that organization’s privacy policies and terms.
Children's Privacy
Our website is not intended to collect personal information directly from children under the age of 13 without appropriate parental or legal guardian involvement.
If we learn that personal information from a child under 13 has been collected through the website in a manner inconsistent with applicable law, we will take reasonable steps to address the information appropriately.
California Privacy Rights
California residents may have certain rights concerning their personal information under applicable California privacy laws.
Depending on the law and circumstances, these rights may include the ability to request information about personal information we maintain, request correction or deletion of certain information, or obtain information regarding certain disclosures.
These rights may not apply to information that is exempt from applicable consumer privacy laws, including certain medical information and protected health information regulated by HIPAA and other healthcare privacy laws.
To submit a privacy-related request, contact R&R Health using the information below. We may need to verify your identity before completing certain requests.
Do Not Track
Some browsers allow users to transmit “Do Not Track” signals. Because there is currently no universally accepted standard governing these signals, our website may not respond to all Do Not Track requests.
You may use browser privacy settings, cookie controls, or other available tools to manage certain tracking technologies.
Changes to This Privacy Policy
R&R Health may update this Privacy Policy periodically to reflect changes in our website, technology, business practices, legal requirements, or privacy practices.
When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
Contact R&R Health
If you have questions about this privacy policy, your personal information, or our privacy practices, please contact:
R&R Health
1009 Torrance Blvd.
Redondo Beach, CA 90277
Phone: (855) 475-2776
Email: info@rr-health.com
For questions involving your medical records, protected health information, or patient privacy rights, please contact R&R Health and request assistance from the appropriate privacy or compliance representative.
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